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Wet Seal: Products & Services

Wet Seal is a company that sells junior clothing, shoes and accessories. They offer a variety of tops, sweaters, dresses, jeans, active wear, bottoms, jackets, shoes, intimates, accessories and more. Some of the accessories include jewelry, hair accessories, cold weather accessories, scarves, belts, handbags, wallets, hats, hosiery, sunglasses, novelty items, and more. They offer junior sizes small to extra large and zero to size 13.

Wet Seal: Company Background

Wet Seal was founded in 1962 by Lorne Huycke. They were first known as Lorne's in Newport Beach, CA. Their current headquarters are located in Foothill Ranch, CA. They offer customer service through telephone, regular mail, and email. The customer service representatives are available Monday through Friday from 8am to 5pm PST.

Wet Seal: Customer Feedback & Reviews

There are mixed customer reviews for Wet Seal. Some customers are unhappy with the shipping times, customer service and quality of the merchandise. One customer said, "I purchased 2 items, a shirt that was on sale for only $5 and a pair of boots on sale for only $15. Well, I got my money's worth. Both items look cheap, feel cheap, and really are not something I would purchase again. As the nearest Wet Seal is about an hour away from my home, I will not be returning or exchanging the products since I won't be able to check out the products the way that I should before purchasing. I've never before been disappointed with this store or their website, but I'll take a bit more time before I purchase from here again.".

Other customers are happy with the ease of use of the website, the pricing, the delivery, the customer service, and the quality of the merchandise. One customer said, "I LOVE Wet Its the first place I go for gifts for the girls and they always love what they get . I save so much money for High quality clothing. Thank you for another year of great sales .". Another customer said, "Great products at reasonable prices.".

Wet Seal: Business Credibility & Trustworthiness

Wet Seal (Wet Seal, Inc)  is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given Wet Seal (Wet Seal, Inc) a rating of F. They have had 46 complaints in the past 3 years and 12 complaints in the past 12 months. All of the complaints are closed. Most of the complaints are regarding problems with the products or services.

Wet Seal: Website Popularity & Google Ranking

Alexa traffic ranker shows Wet Seal ranks 17,551 globally and 3,211 in the United States. They have a reputation of 2,286 sites linking in. About 13% of the sites views are referred by search engines. The most frequent users of this site are females ages 18-24 with some college education.

Google PageRank gives Wet Seal a rating of 5 out of a possible 10 points.

Wet Seal: Social Media Presence

Wet Seal has a Facebook page with 2,208,710 likes. They use this page to showcase their merchandise, offer occasional discounts and communicate with their customers. They have a Twitter with 22,675 followers. They update this page frequently. They have a Pinterest page with 52 boards and 1,314 pins. They have a YouTube page with 1,097 subscribers. They have a Webstagram with 9,096 followers. They also have a Pose page with 15.8k followers. Lastly, they have an email sign up where the customer can be the first to receive the latest online and in-store promotions, sale and product information and to be the first to know about Wet Seal exclusive specials and sales.

Wet Seal: Website Security & Safety

Wet Seal collects and uses personal information for business purposes. They do not share any personal financial information. Please see the privacy policy for more information.

Wet Seal uses SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Wet Seal: Pricing & Packages

Wet Seal has average pricing. When comparing Wet Seal to other companies that sell the same kinds of merchandise, I found that Wet Seal had lower pricing than most other companies, they had higher pricing than some companies, and they had about the same pricing as some other companies that sell the same kinds of merchandise.

Wet Seal: Shipping Rates & Policies

Wet Seal offers free standard shipping on most orders over $50 to the continental United States. Otherwise, they offer the following shipping methods to the continental US:

  • Standard Shipping - takes about 5-7 business days for delivery
  • 2nd Day Shipping
  • Next Day Shipping

All shipping costs are dependant upon items purchased, shipping address and shipping method chosen. Shipping costs will be calculated at check out.

Please note: All APO / FPO packages will be shipped via United States Postal Service. Expedited shipping is not available for these deliveries. Please allow for additional transit time (usually 4-6 weeks).

Wet Seal offers International shipping on the website as well.

Wet Seal: Payment Methods Accepted

Wet Seal accepts payments via credit card (Visa, MasterCard, American Express and Discover) Wet Seal gift cards with pin, Amazon Payments, and PayPal. They do not accept cash, checks, money orders, travelers's check, ATM (without a Visa or Master logo) or shared value cards at this time. They do not accept any other payments at this time.

Wet Seal: Returns, Refunds & Exchange Policy

Wet Seal will accept returns on most items for up to 21 days of date shipped. Merchandise must be unworn, unwashed and undamaged with original tags intact. Some items may not be able to be returned such as intimates, jewelry, and clearance purchases. Customers must receive a Return Authorization number from customer service prior to making a return. Items can be returned by mail or in store.

Wet Seal: Product images & screenshots
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